Service Alerts

Cannot log in with e-mail

What you see

A red error message headed "Please check your login information" on the proxy server login page:

Who's affected

Off-campus users logging in with a Gmail address (@mail.jamessprunt.edu).

* If you see this message when using an Outlook address or your library card number, please double-check your entry. If you continue to have problems, please let us know.

Workaround

Do either of the following:

• Modify your student Gmail account to allow less secure apps (opens in a new window); or,
• Log in with your library card number – it's the longer barcode number on the back of most student ID badges.
  • Don't have a library card? Sign up for a library card.

Status

Unresolved – continue to use workaround. If you need further assistance or encounter a different problem than that described above, please contact the library staff. (08/03/17)

Fixed / "Not found" error after logging in

What you see

Error messages indicating missing content – like "404 not found", "Error NCL 360", "document not found" – after you've logged in with your student e-mail or library card number

Who's affected

Off-campus users of library online resources

Workaround

When you see this kind of error, do not close your browser. Go back to the original link you were following (a search result from the NC LIVE homepage, a database linked from the library website, etc.) and open the link again. The resource should load on the second try. (The error seems to occur only when you first log into the server. If you're logged in but still see the error message, let us know.)

Status

Resolved – per NC LIVE, users should no longer experience this problem. If you do, please report it. (08/22/17)

Unresolved – continue to use workaround. If you need further assistance or encounter a different problem than that described above, please contact the library staff. (08/03/17)