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Service Alerts

Find workarounds for known issues or report access problems to the library staff.

Spotted a problem? Tell us!

Feel free to call or e-mail us, but you may use this form if you prefer:

Known issues:

Cannot log in with e-mail

What you see

A red error message headed "Please check your login information" on the proxy server login page:
Webpage titled Log in to access this resource with error message and two login options (e-mail and library card number)

Who's affected

Off-campus users logging in with a Gmail address (@mail.jamessprunt.edu).

* If you see this message when using an Outlook address or your library card number, please double-check your entry. If you continue to have problems, please let us know.

Workaround

Do either of the following:

Status

Unresolved – continue to use workaround. If you need further assistance or encounter a different problem than that described above, please contact the library staff. (08/03/17)

Resolved issues:

Fixed / "Not found" error after logging in

What you see

Error messages indicating missing content – like "404 not found", "Error NCL 360", "document not found" – after you've logged in with your student e-mail or library card number

Who's affected

Off-campus users of library online resources

Workaround

When you see this kind of error, do not close your browser. Go back to the original link you were following (a search result from the NC LIVE homepage, a database linked from the library website, etc.) and open the link again. The resource should load on the second try. (The error seems to occur only when you first log into the server. If you're logged in but still see the error message, let us know.)

Status

Resolved – per NC LIVE, users should no longer experience this problem. If you do, please report it. (08/22/17)

Unresolved – continue to use workaround. If you need further assistance or encounter a different problem than that described above, please contact the library staff. (08/03/17)

Contact a librarian

See also:

All websites, articles, images, videos, etc., linked on this site are provided for informational purposes only. External content is not maintained by James Sprunt Community College, nor does it represent the views of the College or its employees. Please notify the library staff if you have concerns about linked content. Students are expected to evaluate all web and print resources and to determine their appropriate academic uses. A hyperlink to a resource or article from these LibGuides does not constitute an endorsement of that resource or article by the library.

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James Sprunt Community College, P.O. Box 398, 133 James Sprunt Drive, Kenansville, NC 28349 | (910) 296-2400